First Line Support

Date: July 30, 2024

Position Overview:

Join our customer service team as a First Line Support professional. You will be the first point of contact for customers, providing assistance and resolving technical issues.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Diagnose and troubleshoot basic technical issues.
  • Escalate complex issues to higher support levels when necessary.

Qualifications:

  • Excellent communication skills.
  • Basic understanding of IT systems and software.
  • Basic knowledge about Magento 2
  • Customer service experience is a plus.

Drop us an email at careers@commerceocean.com to apply for this position.

At Commerce Ocean, we are committed to creating an inclusive environment for all employees. We value diversity and believe that it enhances our creativity, innovation, and overall success as a company. We welcome and encourage individuals from all backgrounds to apply for this position.

Send a message.

We're here to answer any question you may have.

Careers

Would you like to join our growing team?

careers@commerceocean.com

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support@commerceocean.com

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